Sessionata Terms of Service

Effective date: 2026-10-24 Last updated: 2026-10-28

Change log

1. Who we are and what these terms cover

Sessionata is an online service for finding, booking and paying for classes, sessions, events and memberships, and for the clubs, gyms, trainers and organizers who run them. It is at sessionata.com and its related sites and apps (together, "Sessionata" or "the service").

Sessionata is operated by Widaflow LLC, a Florida limited liability company, doing business as Sessionata ("we", "us", "our"), of 619 Island Place Way, Tampa, FL 33602.

These terms are an agreement between you and us. They apply whenever you use Sessionata, whether or not you have an account. Please read them. If you do not agree, do not use the service.

Our Privacy Policy explains what we do with personal information. It is part of these terms.

Some words used here:

• Organization: a club, gym, team, trainer's business, event organizer or other group that has a space on Sessionata. Organizations are run by the people who create them, not by us.
• Organizer: an organization, and the people acting for it, when it offers classes, sessions, events, passes or memberships.
• Listing: something an organizer offers through Sessionata, such as a class, a session, an event entry, a pass or a membership.
• Content: anything people put on Sessionata, such as posts, comments, messages, profile details, photos and listings.

2. Who can use Sessionata

• You must be at least 13 years old to create an account.
• If you are under 18, you may register and buy through Sessionata only with the permission of a parent or legal guardian, who agrees to these terms for you and is responsible for your use.
• Sessionata does not ask for your date of birth. By creating an account you confirm that you meet these requirements.
• You may not use Sessionata if we have previously closed your account for breaking these terms, or if the law forbids you from using it.
• Sessionata is currently offered to people in the United States. It is not offered in the European Union, the European Economic Area or the United Kingdom.

3. Your account

Signing in

You sign in with your email address and a password, or with a passkey (your device's fingerprint, face or PIN). You can also sign in with an existing Google or Microsoft account.

• Your password is held by our identity service. The pages of Sessionata never see it. If you sign in with Google or Microsoft, your password for that account never reaches us.
• You can turn on multi-factor authentication with an authenticator app. If you do, you are asked for its code even after signing in with Google or Microsoft.
• Connecting a Google or Microsoft account. A connected account is another way into the same Sessionata account. We connect one only after you prove the Sessionata account is yours with its own password or passkey, either on the sign-in page or from your account's security settings. Having the same email address is never enough on its own.
• You cannot remove your only way in. You can disconnect a sign-in method, but not the last one. Add another first.

Keeping your account safe

You are responsible for what happens on your account. Keep your password and devices secure. Do not share your account or let anyone else use it. Tell us at support@sessionata.com straight away if you think someone else has used it. You can see your active sessions and sign out of all of them from your account settings.

Accurate information

Give accurate information when you register and keep your email address current. We use it to send you things you need, such as sign-in codes, receipts and invitations.

Your handle

Your handle (like @maya) is your public name on Sessionata. People use it to mention you, invite you and find your page.

• A handle is 3 to 32 characters: lowercase letters and digits, starting with a letter.
• You can change it. When you change it or delete your account, your old handle rests for 30 days: nobody can claim it during that time. After that, anyone can claim it.
• Do not choose a handle that impersonates someone, misleads people about who you are, or infringes someone else's rights. We may ask you to change a handle that does, or change it ourselves.

4. Organizations and their staff

Anyone with an account can create an organization. The person who creates it becomes its owner.

• Roles. An owner can invite people and give them roles, such as admin, finance, organizer, judge or member. Each role carries different powers inside that organization only. An organization always has at least one owner. An owner must hand ownership to someone else before leaving or deleting their account.
• Invitations need consent. Nobody can be added to an organization without accepting an invitation.
• Organizers are responsible for their organization. If you create or run an organization, you are responsible for its listings, its content, its staff and members' conduct in its spaces, how it moderates those spaces, and how it treats the people who buy from it. You must have the authority to act for the business or group your organization represents.
• You act for one organization at a time. What you can see and do depends on the organization you are acting in, which is shown in the page header.
• We do not run your organization. We provide the tools. The organization decides what it offers, what it charges and how it runs its sessions.

5. Buying passes, memberships, entries and bookings

Who you are buying from

When you buy a listing, you are buying it from the organization that offers it. The organization is responsible for providing what it sold: running the session, honouring the pass or membership, and the instruction, facility and staff involved.

Payments are processed by Stripe. Sessionata arranges the payment for the organization and passes the price on to the organization's own Stripe account. The charge is made on the organization's behalf, so your card statement shows the organization's name.

What you pay

Before you pay, the checkout or booking screen shows you the total, line by line:

• The price. The organization sets it, and the organization receives all of it.
• A service fee. This is Sessionata's charge for the service: booking, payments and support. It is a percentage of the price plus a small fixed amount, and it is the same whatever card you pay with. On low-priced items the fixed part is waived automatically. The current amount is shown at checkout and printed on your receipt. If we change the fee, the change applies only to purchases made afterwards, never to an order you have already placed.
• When the organization absorbs the fee, you see only the price and pay only the price. The organization pays the service fee out of it.
• Memberships and other recurring plans show the service fee on each renewal, for example "$150.00 + $10.75 service fee", unless the organization covers it.

Prices are in US dollars (USD). Sessionata does not add sales tax at checkout. Each organization is responsible for any tax on what it sells.

When you are charged

The screen tells you when the charge happens before you commit. It is one of these:

• At checkout for most purchases.
• When a session is confirmed to run for "reserve now" sessions. If the session is called off for lack of numbers, you are never charged.
• At settlement for some session bookings: a set number of minutes after the session starts, once attendance is final.
• When a subscription starts, and then on each renewal date until you cancel.

Saved cards and one-click charges

• You can save cards in your wallet. Card details are entered in Stripe's own secure fields. Our systems never receive or store your full card number or security code.
• A saved card can be charged without a full checkout only if you have switched on "allow one-click charges" for that card. It is off until you switch it on. Turning it on is your permission for organizations to charge that card for things you book or reserve, for the amounts shown to you when you book. You can turn it off or remove the card at any time. Removing a card also removes it at Stripe.
• You can choose a backup card. It is used only to keep a subscription going if your main card fails, and you are told if it is ever charged.

Booking rules: commitment point, grace and no-shows

Each class shows its booking rules next to the session before you book. The organizer sets the values and the platform applies them the same way for everyone:

• Commitment point. Before it, you can release your spot and owe nothing. After it, your booking stands, and a no-show is charged as if you had attended.
• Grace. For a short time after booking, you can undo a booking even after the commitment point has passed. Checking in at the door ends your grace.
• Capacity, opening and closing times, and how punch cards and memberships are used are also applied as shown.

The plain-language definitions are on the help pages "Vocabulary" and "What the platform enforces". If an organizer's own house rules use one of these words, it means the same thing.

Subscriptions

A subscription renews automatically on its schedule, using the card you chose, until you cancel. You can cancel at any time from your account. When you cancel, you keep what you have paid for until the end of the current period, and no further renewals are charged. Cancelling does not take away entitlements you already hold, such as unused passes.

Refunds and credits

• Refunds are the organization's decision. Apart from the booking rules above, each organization decides its own refund policy and whether to refund you. Ask the organization.
• If you cancel a paid booking before its cancellation deadline, it is refunded in full. After the deadline the booking stands and is not refunded.
• If an organizer cancels a session you booked, your paid booking is refunded in full, automatically. A booking paid with a pass or membership gets its use back.
• A refund goes back to the card you paid with.
• A refund returns everything you paid for the refunded part: the price and the matching share of the service fee. A half refund returns half of each.
• An organization may offer you a credit (for example, a class credit) instead of a refund. Whether you accept is between you and the organization. A credit moves no money, so no part of the service fee is returned.

Disputes and chargebacks

If you dispute a charge with your bank, the dispute goes through Stripe, and your order history shows its status. Please contact the organization first. A refund is usually faster than a dispute. If your bank decides a dispute about a subscription payment in your favour, that subscription ends.

Asking for a refund or disputing with your bank, at a glance:

You can always dispute a charge with your bank. Nothing in these terms takes that right away.

6. If you sell through Sessionata (organizers)

If your organization sells through Sessionata, these extra terms apply to you:

• A Stripe account is required. To sell, your organization must set up its own Stripe Express connected account, pass Stripe's identity checks and accept Stripe's terms, including the Stripe Connected Account Agreement. Stripe pays out to you on Stripe's schedule. We do not hold your funds. Your payout schedule includes a short delay (currently 3 days), so that a refund or chargeback can be covered from your Stripe balance.
• Pricing and fees. You set your prices. We charge your buyers the service fee, unless you choose to absorb it for a listing or as your organization's default. If you absorb it, the service fee comes out of your price. The service fee includes the card networks' processing cost. Fees are calculated using the rates in force when the order was placed. Your order records and reports show the service and processing components separately.
• Refunds you issue return the price and the service fee to the buyer in proportion. The processing component of the service fee is your cost on a refund: the card networks keep it, and we recover it from your Stripe balance. When you cancel a session, every paid booking on it is refunded in full, automatically, and buyers who cancel before their cancellation deadline are refunded in full.
• Your obligations to attendees. You must:
  • describe your listings accurately, including price, schedule, location and anything the buyer needs to know;
  • run the sessions and events you schedule, or tell attendees promptly if you cannot;
  • honour the passes, memberships and entries you sell, and the booking rules shown on your class pages;
  • handle refunds, credits and complaints fairly and in line with the law;
  • be responsible for your instructors, staff, venues, equipment and attendees' safety, and for any waiver, insurance, licence or permit the law requires of you;
  • comply with the consumer, tax and other laws that apply to your business.
• Booking rules come from your settings. The terms shown to your buyers are generated from your class settings. You cannot add free-text promises to them. If you have other house rules, you are responsible for telling buyers about them and for them being lawful.
• Attendee information. You receive the information about your attendees and members that the service shows you, such as names, handles, bookings and attendance. Use it only to run your sessions and your organization, and protect it. Do not sell it or use it for anything your attendees would not expect.
• Chargebacks and reversals. Money that goes back to a buyer is your cost, whether you refund it or the buyer's bank reverses the payment (a chargeback).
  • When a chargeback is opened on one of your sales, the disputed amount is taken from us. We take it back from your Stripe balance at once, while the bank decides.
  • If the dispute is decided in your favour, we return that amount to you.
  • If it is lost, the buyer keeps the money and the whole amount the buyer paid is your cost, including the whole service fee. Unlike a refund, no part of the service fee comes back, because the dispute is about your sale, not our service. We also charge your Stripe balance a flat returned item fee. Its current amount is shown on your organization's Payments page, under "Refunds and chargebacks". If we change it, we will tell you before the change takes effect (section 14).
  • You authorize us to recover these amounts, and any refund we issue for your sale, from your Stripe balance, from money due to you, or by invoice if your balance does not cover them.
  • Respond promptly to any dispute about your sales, and supply the evidence the bank asks for. The bank, not us, decides the outcome.

Refund or chargeback, at a glance (organizers):

A refund is almost always the cheaper way to settle a complaint, for you and for your buyer.

7. Your content, messages and conduct

Your content stays yours

You own the content you post. By posting it, you give us a worldwide, non-exclusive, royalty-free licence to host, store, copy, display and deliver it, as needed to run, secure and improve Sessionata, and to show it to the people your settings allow. This licence ends when your content is deleted from the service, except for copies we keep as described in section 10 and in the Privacy Policy.

You must have the rights to what you post.

Who can see it

• Your profile has a visibility setting: public (anyone, even signed out), signed-in only, or connections only. A separate private profile switch makes people ask before following you. Public is the default.
• Your name, handle and photo can be found in people search by anyone who is signed in, whatever your profile visibility.
• Competition results, including competitors' names and scores, are public.
• Posts in an organization's spaces are seen by whoever that space is open to.
• Messages are private to the people in the conversation. Organization staff cannot read your direct messages. Messages you send to an organization's inbox are read by that organization's staff.

Messages are not end-to-end encrypted

Messages and other content are encrypted on the way to and from Sessionata, but they are stored in a form we can read. We do not offer end-to-end encryption. We never use your messages for advertising, and we never sell them. For a conversation that needs end-to-end secrecy, use a messenger designed for it.

Rules of conduct

Do not use Sessionata to:

• harass, threaten, bully, stalk or intimidate anyone;
• post content that is illegal, hateful, sexually explicit, or that exploits or endangers children;
• impersonate anyone or misrepresent your connection to a person or organization;
• send spam, or bulk or unsolicited messages or invitations;
• post content that infringes someone else's copyright, trademark, privacy or other rights;
• sell or advertise anything illegal, or run fake or misleading listings;
• defraud buyers or organizers, or misuse someone else's payment card;
• break, probe or overload the service, get around its limits or security, or access accounts or data that are not yours;
• scrape or harvest data, or collect information about other users, by automated means without our written permission;
• break any law.

Reporting and moderation

• Anyone can report a post, comment, message or profile. Reports about content in an organization's spaces go to that organization's moderators (its owners and admins). Reports about profiles, private messages and anything else go to us. The person you report is never told who reported them.
• We confirm every report. You get a notice that your report was received.
• For reports an organization handles, its moderators see a snapshot of the post or comment as it was when you reported it. They can dismiss the report or remove the content. Either way, you are told the outcome. If they remove your content, you are told what was removed and why, and how to appeal.
• For reports we handle, we review them and may dismiss them or remove the content.
• Removed content is replaced by a visible "removed" marker.
• Appeals. If you think a decision about your content was wrong, write to support@sessionata.com or follow the instructions in the removal notice. Appeals are reviewed and recorded.
• Every moderation decision is recorded in a log that cannot be edited or deleted.
• Your own tools. You can mute or block anyone. Blocking ends contact both ways and is silent. Reports are rate-limited to stop the report system being abused.

We do not review content before it is posted, and we are not responsible for watching everything on the service. Organizations moderate their own spaces.

Feedback

If you send us ideas or suggestions, we may use them without owing you anything.

8. Our service and its limits

• We may change the service. We may add, change or remove features. If a change takes away something you have paid for, the organization you bought it from remains responsible for it.
• Availability. We try to keep Sessionata running, but it may be interrupted for maintenance, failures or reasons outside our control. We do not promise that it will be available at any particular time.
• Other services. Sessionata uses or links to services run by others, such as Stripe for payments and Google or Microsoft for sign-in. Their own terms apply to your use of them. We are not responsible for them.
• Our rights. The Sessionata name, logo, software and design are ours or our licensors'. These terms do not give you any right to use them, except to use the service as intended.
• Venues and maps. Organizers enter the venues for their sessions, and venue pages show a map. We do not check venues. Venue details and maps are provided for convenience. Confirm anything important with the organizer.

9. Suspending and closing accounts

• You can leave at any time by deleting your account (section 10).
• We may remove content, or suspend or close your account, if you seriously or repeatedly break these terms, if we have to by law, or if we reasonably believe your use puts other users, organizers or Sessionata at risk. Where it is reasonable and lawful, we will tell you why and how to contact us about it.
• If your account is closed, you lose access to it. The records described in section 10 that survive deletion also survive closure. Subscriptions and bookings you have already paid for are handled by the organization you bought them from.
• Organizations. We may also suspend an organization's selling, or close an organization, for the same reasons. Its owners remain responsible for what it has already sold.

10. Deleting your account

You can delete your account yourself from your account settings. Deletion is immediate, and there is no undo. You must type a confirmation word to do it.

Before you can delete: if you are the only owner of an organization, you must first hand ownership to someone else or close the organization.

Cancel subscriptions and release bookings first. Deleting your account does not cancel your subscriptions or release your bookings. If you do not cancel and release them first, renewals and booking charges can still be taken from your saved card. Ask us at support@sessionata.com if you have already deleted your account and are still being charged.

What happens:

• Your sign-in stops working everywhere, and your organization memberships end.
• Your profile page, your follows and Connections, your blocks and mutes, and your notifications are deleted.
• Your handle rests for 30 days.

What stays, and why:

• Your posts, comments and messages, including their text. Conversations are shared with other people, so they keep their shape. Your part is shown under a neutral label instead of your name. You can ask us to remove the text and media too (below).
• Your booking, attendance and competition records with organizations. Competition results keep the name shown on them.
• Purchase and payment records. Organizations need accurate books, and the law requires records of payments.
• Moderation records. The log of moderation decisions cannot be edited or deleted. Report snapshots are kept for up to 18 months after a report is resolved.

The Privacy Policy (section 8) lists exactly what is deleted and what stays.

Save anything you want to keep, especially receipts, before you delete your account. To ask us to remove the text and media of what you posted, or anything else, write to privacy@sessionata.com.

11. Disclaimers

Sessionata is a platform that helps organizers and attendees find each other, book and pay. We do not run the classes, sessions or events listed on it, and we do not employ the instructors, judges or staff. We do not check organizers' qualifications, insurance, venues or safety practices. Physical activity carries a risk of injury. Decide for yourself whether a class or event is right for you, and follow the organizer's safety instructions.

To the fullest extent the law allows, Sessionata is provided "as is" and "as available", without warranties of any kind, whether express or implied. That includes warranties that it is fit for a particular purpose, that it will be uninterrupted or error-free, or that content on it is accurate. Some places do not allow these exclusions, so some of them may not apply to you.

12. Limitation of liability

To the fullest extent the law allows:

• We are not liable for indirect, incidental, special, consequential or punitive losses, or for lost profits, revenue, data or goodwill.
• We are not liable for the acts or omissions of organizers, attendees or other users, or for what happens at a class, session or event.
• Our total liability to you for all claims about Sessionata is limited to the greater of the service fees you paid us in the 12 months before the claim arose, or US$100.

Nothing in these terms limits liability that the law does not allow to be limited, such as liability for fraud, or for death or personal injury caused by negligence where that cannot be excluded.

13. Indemnity

If you break these terms or the law, or your content or your organization's listings or sessions lead to a claim against us, you agree to cover our reasonable losses and costs from that claim, including reasonable legal fees. This applies especially to organizers, for claims by their attendees, staff or members. We will tell you about the claim and let you help defend it.

14. Changes to these terms

We may update these terms. If a change is significant, we will tell you before it takes effect, by email or on the service, and we will update the date and the change log at the top. If you keep using Sessionata after a change takes effect, you accept the new terms. If you do not agree, you can delete your account. Changes do not apply to purchases made before they take effect.

15. Governing law and disputes

These terms are governed by the laws of the State of Florida, without regard to its conflict-of-law rules. Any dispute about them or about Sessionata will be decided in the state or federal courts located in Florida, except that either of us may bring a claim in a small-claims court where it qualifies.

Before bringing a claim, please contact us at legal@sessionata.com so we can try to resolve it informally.

16. General

• Whole agreement. These terms and the Privacy Policy are the whole agreement between you and us about Sessionata.
• If part is invalid, the rest still applies.
• No waiver. If we do not enforce a term straight away, we can still enforce it later.
• Transfer. You may not transfer your rights under these terms. We may transfer ours, for example if Sessionata is sold or reorganised, and we will tell you if that happens.
• Notices. We send notices to the email address on your account. Send notices to us at the addresses below.

17. Contact

Postal address: Widaflow LLC (doing business as Sessionata), 619 Island Place Way, Tampa, FL 33602.